The front desk is where first impressions are made — and where they’re often lost. Whether it’s a new member with questions, a guest ready to convert, or a returning member needing help, unattended moments quietly chip away at satisfaction and revenue. GroeFit surfaces these moments in real time so teams can act immediately or review them later, without adding pressure or micromanagement.
Transform your front-desk experience by catching missed interactions as they happen. GroeFit detects when a member is waiting at the desk without assistance, giving your team real-time visibility to step in before frustration or lost revenue occurs.
See how GroeFit helps gyms capture missed opportunities, improve member satisfaction, and support front-desk teams with real-time visibility.
GroeFit uses computer vision to detect when a member is present at the front desk without being assisted for a defined period of time. When this occurs, the system flags a missed desk event and alerts staff in real time.
No. Missed Desk detection is designed to support member interactions—not evaluate employee performance. The system focuses on member presence and timing at the desk, not individual staff behavior or productivity.
Alerts can appear through dashboard indicators, notifications, or visual cues tied to the desk area. Teams can respond immediately or review events later, depending on staffing levels and operational needs.
Not every missed desk moment requires action. GroeFit provides visibility, not enforcement. Operators decide how to interpret events based on staffing plans, time of day, and facility operations.
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